1. Information We Collect

We may collect personal information when you:

• purchase or register for an event ticket;
• submit a vendor, exhibitor or sponsorship enquiry;
• complete a contact form on our website;
• subscribe to event updates or email communications;
• contact us by email, phone or social media;
• participate in event activities, promotions or prize draws; or
• otherwise provide information to us in connection with the Expo.

The information we collect may include:

• name;
• business or organisation name;
• job title or role;
• email address;
• phone number;
• website;
• billing or invoice details;
• ticket registration details;
• booth or sponsorship preferences;
• power, furniture or event requirements;
• dietary or accessibility requirements, where provided;
• marketing preferences; and
• any other information you choose to provide.

2. Why We Collect Your Information

We may collect and use personal information to manage, operate and promote the Expo, including to:

• process ticket registrations and event bookings;
• respond to vendor, exhibitor and sponsorship enquiries;
• issue invoices, receipts and booking confirmations;
• manage exhibitor booths, sponsorships and event logistics;
• send event updates, reminders and important information;
• provide customer service and respond to enquiries;
• promote event speakers, exhibitors and sponsors;
• administer prize draws, promotions and networking activities;
• improve our website, event planning and attendee experience; and
• meet legal, administrative, regulatory or compliance requirements.

3. Email Marketing and Event Updates

Where permitted by law, we may use your contact information to send you information about the Expo, NPAA activities, future events, exhibitor opportunities, sponsorship opportunities and related industry information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important service-related communications, including ticket confirmations, invoices, event updates, changes to event details, security notices or safety information.

4. Sharing Your Information

We may disclose personal information where reasonably necessary to operate, administer and promote the Expo.

This may include disclosure to:

• ticketing and event registration platforms;
• payment processors;
• website hosting providers;
• email marketing providers;
• event contractors and suppliers;
• venue staff and event operations providers;
• sponsors or exhibitors where you have consented or voluntarily provided your details;
• professional advisers, including accountants and legal advisers; and
• government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell personal information to third parties.

5. Sponsors, Exhibitors and Networking Activities

The Expo may provide opportunities for attendees to interact with exhibitors, sponsors and other businesses.

If you voluntarily provide your contact details to an exhibitor or sponsor, including by:

• providing a business card;
• allowing your event badge or QR code to be scanned;
• completing an enquiry form;
• entering a sponsored promotion; or
• otherwise requesting further information,

your information may be provided to that organisation.

Any subsequent use of your information by that organisation will be subject to its own privacy practices.

Providing your contact details to an exhibitor or sponsor is voluntary unless clearly stated otherwise for a particular event activity.

6. Photography, Video and Event Media

Photography and video recording may take place during the Expo and associated activities.

Images and recordings may be used for purposes including:

• event promotion;
• social media;
• website content;
• media releases;
• future event marketing;
• NPAA communications; and
• archival purposes.

By attending the Expo, you acknowledge that you may appear incidentally in event photography or video footage.

If you do not wish to be deliberately featured, please contact us before the event or speak with event staff on the day. While reasonable efforts can be made, exclusion from incidental crowd or background footage cannot always be guaranteed.

7. Payment Information

Payments may be processed through third-party payment providers or ticketing platforms.

We do not ordinarily store complete credit or debit card information on our own systems where payment is processed directly by those providers.

Payment providers may collect and process payment information in accordance with their own terms, privacy policies and security practices.

8. Storage and Security

We take reasonable steps to protect personal information under our control from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• disclosure.

Personal information may be stored in systems including:

• email platforms;
• ticketing systems;
• accounting software;
• event management systems;
• website systems;
• cloud storage services; and
• other business platforms used to operate the Expo.

While we take reasonable security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

To make a request, please contact us using the details below.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools and similar technologies to:

• support website functionality;
• understand website traffic and visitor behaviour;
• improve user experience;
• measure advertising and marketing effectiveness; and
• help us improve Expo communications.

You can adjust your browser settings to restrict or refuse cookies. However, some website features may not function correctly as a result.

11. Links to Other Websites

Our website may contain links to third-party websites, including:

• ticketing platforms;
• payment providers;
• sponsor websites;
• exhibitor websites; and
• social media platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the relevant privacy policy before providing personal information to a third party.

12. Complaints

If you believe your personal information has been mishandled, please contact us so we can investigate your concerns.

We will aim to respond to privacy enquiries and complaints within a reasonable period.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our event operations, website, service providers, legal requirements or privacy practices.

The latest version will be published on the Pawn Expo Australia website with the updated date shown at the top of the page.

14. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact: